Privacy Policy

Effective Date: 01 October 2024

At The Knowledge Continuum (referred to as “we,” “our,” or “the Website”), we are dedicated to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit and interact with our website (www.contiknow.com), purchase our products, or engage with our services, including any digital content, blueprints, or consultative offerings.

1. Information We Collect
We collect various types of information depending on how you interact with our website, including:
Personal Information: When you register for an account, subscribe to newsletters, make a purchase, or contact us for support, we may collect the following information:
Full Name
Email Address
Phone Number (optional)
Billing and Payment Information (credit/debit card details, PayPal, etc.)
Shipping Address (for physical products, if applicable)

Usage Data: Automatically collected information about your interaction with the website includes:
IP Address
Browser Type and Version
Operating System
Pages Visited, Date, and Time of Access
Time Spent on Each Page
Referring Websites or Search Queries

Cookies and Tracking Technologies: We use cookies, beacons, and similar tracking technologies to enhance your experience on the website, provide personalized content, and analyze user behavior. You can choose to accept or decline cookies through your browser settings.

Voluntary Information: Any additional information you voluntarily provide when filling out surveys, commenting on blog posts, or providing feedback.

2. How We Use Your Information
The data we collect is used for various purposes, including:
Processing Transactions: We use personal information to process orders, facilitate payment, and deliver the digital or physical products you purchase from The Knowledge Continuum.
Providing Consultative Services: For clients utilizing our advisory services, we may collect and use relevant data to provide expert opinions and recommendations tailored to your needs.
Personalization: We use cookies and tracking data to tailor your experience, recommend books, blueprints, and blog posts that align with your interests, and provide a more intuitive browsing experience.
Customer Support: Your information is used to respond to inquiries, handle support requests, and resolve issues.
Marketing and Communications: If you subscribe to our newsletter, we may send you updates on new releases, articles, special offers, and upcoming events. You can opt-out of these communications at any time.
Analytics and Improvement: We use aggregated, non-identifiable data to analyze traffic patterns, understand user behavior, and improve our website and offerings.
Compliance and Legal Requirements: We may use or disclose your personal information to comply with applicable laws, respond to legal requests, or protect the rights and safety of The Knowledge Continuum and its users.

3. How We Share Your Information
We value your privacy and do not sell or rent your personal information to third parties. However, in certain circumstances, we may share your information with trusted partners:
Service Providers: We may share your information with third-party service providers that assist us in running the website, processing payments, delivering digital products, or managing communications. These providers are obligated to keep your information confidential and use it only for the services they perform on our behalf.
Business Transactions: In the event of a merger, acquisition, or sale of the business, your information may be transferred as part of that transaction. We will notify you of any such transfer and any changes in the use of your personal information.
Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes, or when necessary to protect our rights, your safety, or the safety of others.

4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:
Encryption: We use SSL (Secure Socket Layer) technology to encrypt sensitive data during transmission.
Access Control: Access to your personal information is limited to authorized employees or contractors who require the information to perform specific duties.
Regular Audits: We regularly monitor our systems for vulnerabilities and ensure that security measures are up to date.
While we strive to protect your information, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security, but we continuously improve our practices to safeguard your data.

5. Your Rights
As a user of The Knowledge Continuum, you have certain rights regarding your personal information, including:
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You may request the correction of inaccurate or incomplete data.
Deletion: You have the right to request that we delete your personal information, subject to legal and contractual obligations.
Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
Opt-Out of Marketing: You may opt-out of receiving promotional emails by following the unsubscribe link in our communications or adjusting your account settings.
To exercise any of these rights, please contact us at [email address]. We will respond to your request within a reasonable timeframe, typically within 30 days.

6. Cookies and Tracking Technologies
Cookies are small text files stored on your device when you visit our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them).
Types of Cookies We Use:
Essential Cookies: These are necessary for the website to function properly.
Analytics Cookies: These help us understand how users interact with our website by collecting anonymous information.
Marketing Cookies: These are used to display relevant advertisements or offers based on your browsing behavior.
You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.

7. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies when you visit them.

8. Children’s Privacy
The Knowledge Continuum is not intended for use by individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will take steps to delete that information.

9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. When we make significant changes, we will notify you via email or through a prominent notice on our website.
The updated policy will include the effective date at the top, and we encourage you to review it periodically to stay informed about how we protect your information.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please feel free to contact us:
Email: support@contiknow.com
We are committed to resolving any privacy-related concerns in a timely and respectful manner.

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